Terms & Conditions | PROFI INOX

General conditions for sale of ORIENT-88 Ltd

• 1 General

• 2 Price and payment

• 3 Delivery

• 4 Damages during delivery

• 5 Assembly, planning and installation

• 6 Transfer of risk

• 7 Warranty

• 8 Limitation of liability

• 9 Preservation of property rights

• 10 Personal data and security

• 11 Cookies

• 12 Final provisions

1 General

These Terms apply to all purchases between Orient-88 Ltd. ("seller") and buyers of products from the online store of "Orient-88" Ltd. Any other terms between the seller and the buyer that have not been agreed in writing are not part of this agreement.

For such conditions to become part of the contract, they must be agreed between the seller and the buyer in writing.

The seller can make an independent decision on the contract between the seller and the buyer should be fulfilled. For such conditions to become part of the contract, they must be agreed between the seller and the buyer in writing.

The seller undertakes to perform the contract within two weeks, if the terms of the contract are in full. The seller can make an independent decision on whether the contract between the seller and the buyer should be fulfilled. The delivery of the goods to the buyer is considered the performance of the contract.

The "open purchase" option is valid for a period of seven (7) days, provided that the packaging and goods are not damaged and that the packaging and goods are in the same condition in which they were received (not used). The cost of returning the product to the same address from which it was sent at the expense of the buyer.

An order placed by the supplier of the customer may be canceled or returned under the return guarantee of seven (7) days.

However, 30% (equivalent to the costs associated with inventory management, etc.) will be deducted from the amount to be reimbursed.

It is the buyer's responsibility to inspect the goods. "Verification of the order" means that the buyer should check the goods for external damage (see section § 4 for more information) and whether the goods correspond to what was ordered by the buyer.

It is the buyer's responsibility to carefully inspect the product by comparing the product number of the delivered product with the product number specified in the order confirmation. If the product number cannot be verified, the buyer should immediately notify Orient-88 Ltd in order to receive further assistance. If the product number of the delivered product does not correspond to the product number indicated in the order confirmation, the customer must immediately, without any delay, notify Orient-88 ltd. If the buyer fails to perform the above inspection, the buyer may miss the opportunity to return the product or receive other compensation, such as for a defect or repair.

Top 2 Price and payment

All prices of our products include VAT.

The customer can pay in advance, by cash on delivery or by personal collection of the product.

Installation and assembly costs are not included in the price.

If the delivery is made to remote areas, we reserve the right to charge any additional fee, depending on the case. Until this possible additional fee is paid, the order will not be considered fully paid.

If the customer wishes to replace or install a 230-volt power supply for a product with a 400-volt power supply, the cost of this installation is pay by the customer and in this case the warranty of the appliance is void.

Please also note that for non-standard goods, which are made to individual order of the customer, in case the customer withdraws from the purchase contract, "Orient-88" Ltd. will deduct 50% of the net amount in order to reimburse the costs .

The advance payment is made by bank transfer or credit card. When ordering in advance, you will receive an automatically generated order confirmation email, which contains information about our bank account and your order number. Please provide this number, along with your name and surname, in the "Reason for payment / reference number" field on the bank transfer form.

Please note that during the day and time for the transfer from each bank, the schedule can be opened between 1 and 5 days.Your order will be processed only after we are receiving payment.Please note that for each day delay caused by the buyer, the buyer will owe an additional fee.

If necessary to return to payment with a card that has been agreed and performed by us, this will be done by us through a credit transaction on a card with which payment has been made.

Cash on Delivery:

The proposed payment is usually used in cash by the courier or the forwarder (supplier). You are required to make a payment of 100% of the relevant value.

Personally taken:

The customer can pick up the goods in person from the store of Orient-88 Ltd. at Hadji Dimitar, 11 Ilio Voyvoda Str., Sofia 1000, Bulgaria.

3 Delivery

We will fulfill delivery commitments and expect the buyer to be fully available to make the delivery and complete the necessary documents, as well as to ensure that the delivery can be completed without difficulty. If the buyer is unable to fulfill the commitments, according to the proposed provisions for delivery or finding terms and conditions, we reserve the right to choose additional fees for differences.

The provision of the delivery and the service in respect of force majeure circumstances beyond our control which cause delays in delivery or make it impossible, in particular strikes, accidents, correct actions, delays in the delivery of components or products, etc., and such, which are in advance when offering suppliers or replenishing in order to make the delivery to us, nor to grant the right to extend the retention period for the delivery by up to twelve months. If the delay lasts more than twenty months, the customer has the right to terminate the contract. Please note that we are in no way responsible if a freight forwarder either serves the buyers of the delivery or transports the goods to a different address.

We are not liable for damages, lost profits, business interruptions, damages to third parties (and damages beyond our control) caused by delayed delivery. It is the buyer's responsibility to inspect the goods. 'Product inspection' means that the buyer should check that there are external defects in the goods (see section § 4 for more information) and that the goods correspond to what the buyer has ordered. The above means that it is the buyer's responsibility to carefully inspect the product by comparing the number of the delivered product with the product number indicated in the order confirmation. If the product number cannot be verified, the buyer should immediately notify Orient-88 Ltd in order to receive further assistance. If the buyer does not perform the above check upon receipt of the goods, he may miss the opportunity to return the product or receive other compensation, such as for a defect or repair.

The buyer should check for missing parts and notify us of them the next business day. If the next working day is an official holiday, then the notification should be made on the first working day after the official holiday.

4 Damages during delivery

We, together with the shipping company forwarder we use, are responsible for damage caused during delivery. Please note that if the buyer changes the method of delivery, we are not responsible for damage during delivery. Damaged goods are reported directly to the carrier before signing the delivery confirmation. If the buyer signs the consignment note or other document submitted by the carrier, Orient-88 Ltd will not accept any complaints regarding transport damage to the goods.

Note: Before the buyer signs the bill of lading, he must carefully inspect the goods. The consignment note and the packaging must be reserved for possible inspection. The goods must not be transported further until an inspection has been carried out by the freight forwarder or by us. Our name and the name of the freight forwarder must be written on the consignment note or invoice.

Inspection of delivered goods

As a customer of Orient-88 ltd, according to our terms, you have the obligation to check the delivered goods or products. Therefore, you must check the delivered goods or products for external damage before signing the consignment note. If you decide not to inspect the delivered goods or products, you lose the right to file a claim for compensation in any form.

Do the following:

1. Carefully inspect the packaging for damage and, if you notice any, indicate them on the delivery note and ask the supplier to return the goods.

2. Products must be unpacked and carefully inspected by the next working day of receipt and any damage must be reported directly to the seller. We are not responsible for damages that cause obligations, lost profits, business interruptions, damages to third parties (and damages beyond our control) caused by damaged goods.

5 Assembly, planning and installation

Our regular activities do not include assembling or assembling our products. The equipment purchased from Orient-88 ltd must be assembled and / or connected by specialists. The invoice issued by the specialists for these installation or assembly activities must be kept for the entire duration of the warranty period, as this is crucial for the warranty claim by the customer. At the beginning of the assembly, all activities must be continued in a way that will allow unobstructed assembly.

The customer must provide power, water, heating, lighting and lockable rooms in which to store the delivered items and the tools provided for assembly. The customer must provide support staff and the necessary equipment for lifting and transporting heavy items. If the openings in the buildings are too small to deliver the products, all costs arising therefrom, in particular for widening these openings or dismantling the parts and the additional labor or waiting period, will be borne by the customer.

6 Transfer of risk

The risk on the goods or products is transferred to the buyer as soon as he takes possession of the goods or products.

7 Warranty

The buyer has a 12-month warranty for spare parts for the goods purchased from Orient-88 ltd. The products are not included in the warranty, unless otherwise agreed between Orient-88 ltd and the buyer. Fragile goods (glass, stone, ceramics, etc.) or gas hoses, whether sold together with other goods or separately, are not covered by the warranty.

The warranty is valid if the product is cared for and used in the usual way without being overloaded. The warranty does not cover normal wear and tear, and a "spare parts warranty" means that damaged parts will be replaced with new ones. Orient-88 ltd independently assesses whether a part is damaged and makes an independent decision on how to repair the damage. The warranty only applies to electrical damage, but not to mechanical damage, calibration and adjustment of the functionality, displays, etc.

The established damages (defects or malfunctions) must be reported immediately and without any delays to Orient-88 ltd (preferably through our online form). Otherwise, the possibility to file a guarantee claim is eliminated. It is the buyer's responsibility to provide evidence of his complaint. Failure to comply with this condition will void our obligation to honor the warranty claim. If it is necessary to install a spare part for a product purchased from Orient-88ltd, then this installation must be performed only by a certified technician. Therefore, the buyer must present the installation invoice issued by a certified technician for the warranty to be valid. Attempts to defraud will be reported to the police. If necessary, Orient-88 Ltd. will instruct the buyer how to troubleshoot the product with the help of a certified technician. The costs of troubleshooting and for all installation work performed by the certified technician are at the expense of the buyer. Troubleshooting and other activities performed by a technician without our approval will not be respected by Orient-88 ltd.

In the event of a warranty claim, no labor costs are covered in connection with the installation work on the replacement of a part. The spare parts warranty does not entitle you to compensation for indirect losses, costs or damages (eg lost profits, business interruption, damage to third parties).

The customer must check himself, together with a professional, in case it is necessary to hire one for the installation of a product, the activities necessary for the assembly and installation of a product. Improper assembly instructions do not oblige us to provide compensation for damages. Warranty claims can only be made by the buyer, and this right is not transferable. Orient-88 ltd decides whether the goods will be repaired on site, or will have to be taken back for repair, or will be replaced with new ones. The purchase can be canceled only in the latter case.

All images used for presentation in the online store are only examples. They do not represent an exact reproduction of the case, but simply serve as an illustrative purpose. In particular, there may be a color discrepancy due to the screen you are using. Orient-88 ltd is not liable for damages arising from compensation for damages, lost profits, interruption of commercial activity, damages to third parties (and damages beyond our control) caused by warranty damages. The warranty does not apply to products that are not purchased directly or indirectly from Orient-88 ltd; the products are not included in the warranty, unless otherwise agreed between Orient-88 ltd and the buyer. Consumer goods and fragile goods (glass, stone, etc.) or gas hoses, whether sold together with other goods or separately, are not included in the warranty.

Failure to comply with this condition will result in the waiver of our obligation to honor the warranty claim.

8 Limitation of liability

We are not responsible for intangible contractual obligations and injuries and health problems caused during loading and unloading activities during the delivery and use of our products.

9 Retention of title

We reserve the right to own the goods until the debt arising from all operations is repaid in full. The following conditions apply during the retention period. The customer is obliged to handle the goods carefully. If maintenance and inspection activities are required, the client will perform these activities regularly and at his own expense.

10 Personal data and security

When you place an order with us, you provide us with your personal data, such as name, address and telephone number. In connection with your registration and order, you agree to store and use your information for our commercial purposes and fulfillment of our commitment to you. We also store all communication with you by email so that we can provide you with the services you expect from us. We will not disclose your personal information to third parties. If you wish to receive our newsletter, we will send you information and product offers by email. The subscription can be easily terminated from your customer profile or by contacting us. According to the Personal Data Protection Act, you have the right to know what information we store about you. If this information is incorrect, incomplete or inappropriate, you can request that it be corrected or deleted.

11 Cookies

A cookie is a text file that is sent from a website to your computer, where it is stored in memory (session cookies) or as a text file (based on text cookies). Cookies are used to store login information and the contents of your shopping cart while you are on our website. If your browser is set to not accept cookies, you will not be able to place an order on our website. You can easily change this from your browser settings. Please note that we do not use cookies to store personal information about you.

12. Free delivery campaigns

This clause applies only to business-to-business (B2B) transactions in which the Buyer acquires the goods in connection with its commercial or professional activity.

Where an order is delivered under a free delivery campaign and the Buyer subsequently refuses to accept or returns goods that are in conformity with the order for a reason for which the Seller is not responsible, the free delivery condition shall cease to apply. The Buyer shall owe the full amount of the actual and documented costs of the original delivery to the Buyer, as well as all actual costs of transporting the goods back to the address specified by the Seller. These amounts may be set off against any amount refundable to the Buyer.

This provision shall not apply where the refusal or return is due to non-performance by the Seller, non-conforming or incorrectly delivered goods, or transport damage for which the Seller is responsible.

13 Final provisionsThe legislation of the Republic of Bulgaria applies to all conditions. The provisions of the UN Convention on Contracts for the International Sale of Goods do not apply. The competent court is the District Court of Sofia. If any of the clauses in these terms and conditions prove to be partially or completely invalid, this does not affect the validity of the other clauses. A partially or completely invalid clause will be replaced by a clause whose economic effect will be equivalent.